Support
Common questions
Soltide doesn't know where I am
Location is optional. If you turned it off, choose a city in Settings ▸ Change Place — everything still works. To turn location on again: iOS Settings ▸ Privacy & Security ▸ Location Services ▸ Soltide ▸ While Using the App.
I don't get reminders
Check that Settings ▸ Best light reminder is on in Soltide, and that notifications are allowed for Soltide in iOS Settings ▸ Notifications. Soltide sends at most two a day: one 15 minutes before your best light, and either a last call an hour before sunset if you haven't reached today's goal or, with Soltide Pro, a sun-break alert when a sunny spell is forecast in your free time.
My Apple Watch minutes don't show up
Automatic tracking reads Time in Daylight from Apple Health (Soltide Pro). Apple Watch records it only while you wear it outdoors in daylight, and Health can take a little while to update. Check that Soltide may read Time in Daylight in the Health app ▸ your profile ▸ Apps ▸ Soltide.
The best light seems early, late or missing
Soltide suggests a time you can actually get out, after your wake time and inside the times you said you're free, where the forecast gives enough light to reach about 30 minutes of bright outdoor light. On dark, grey days there may be no such window — Soltide says so and suggests midday instead. Check your wake time and When you can get out in Settings.
Pro didn't unlock on another device
Open Soltide Pro and tap Restore Purchase, signed in with the same Apple Account you bought it with. Pro isn't shared through Family Sharing, so each Apple Account buys it separately.
Cancel the yearly subscription
On your iPhone, open Settings ▸ [your name] ▸ Subscriptions ▸ Soltide Pro and tap Cancel Subscription, at least 24 hours before it renews. Pro stays on until the end of the year you've paid for. If you cancel during your free first week, at least 24 hours before it ends, nothing is charged. Lifetime never renews, so there's nothing to cancel.
I'd like a refund
Soltide Pro is bought through the App Store, so refunds are handled by Apple: request one at reportaproblem.apple.com.
How do I delete my data?
Settings ▸ Reset Soltide clears everything on your iPhone. Daylight Soltide saved to Apple Health stays there; manage it in the Health app. See deleting your data.
Get in touch
Email hello@bypop.dev for help, bug reports and ideas. To help us help you, please include:
- your iPhone and iOS version, and your Apple Watch and watchOS version if it's about the watch,
- the Soltide version (at the bottom of Settings),
- the place you use (a city is enough), what you expected and what happened instead.
Please don't send health information we don't need.
Safety
Soltide offers general wellness information, not medical advice. If you have health concerns, talk to a doctor. Read more.